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| Most items requiring 4 weeks or more manufacturing time are shipped via motor freight. Our shopping cart is designed to reduce the rate charged per pound as the combined weight of items in our cart reach specific thresholds.
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| Standard Shipping - Most Frontier Furniture items are shipped via Motor Freight. This means your order will come to you in a box with a crate around it. You will need to make arrangements to receive the shipment when the freight contractor calls to notify you of delivery.
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| Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote the exact shipping fees.
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| Alaska, Hawaii, and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
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| Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred to us for cancellation or changes will be applied to you.
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| Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 1-406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Frontier Log Furniture is 30% of the purchase price. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item.
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| Production Times - Production times will vary because of the unique hand crafted process and may be up to 6-10 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. We will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
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Delivery Notification - On all motor freight and In-Home deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. Our staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.
NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck (example: summer home in Michigan snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
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| Order Tracking - Actual shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
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When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the Bill of Lading indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Please be sure the size and dimensions of the merchandise will fit in the desired room and entrance passages by a comfortable margin. If delivery involves limited maneuverability because of narrow halls, doorways, stairwells, etc., will not be responsible for any damage that could result in attempting placement. If setup in your desired area is not conveniently feasible, delivery and setup will only be made to an accessible area. Please be sure to clear the desired room and path leading to it of any obstacles in advance of the delivery.
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| Freight Damage - Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.
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